CONDITIONS OF CARRIAGE – ALTA BADIA BUS

PREMISE

These Conditions of Carriage govern passenger transport services provided by Alta Badia Bus S.r.l. (hereinafter also the “Carrier”), including services for which a ticket or a reservation with a departure date and time is issued[cite: 2, 3].

This document is written in clear language to facilitate understanding by passengers; in any case, the mandatory rights provided by applicable legislation remain unaffected, including (where applicable) the provisions of Regulation (EU) No. 181/2011[cite: 4, 5].

ART. 1 TRAVEL INFORMATION

Alta Badia Bus guarantees information regarding its services. Published and/or communicated schedules may be subject to change; passengers are required to request confirmation at the time of booking and/or purchase[cite: 13, 14]. Information is provided through the contacts indicated in the PREMISE and via the Carrier’s digital channels[cite: 15].

ART. 2 RULES OF CONDUCT AND PASSENGER LIABILITY

Passengers must cooperate with the Carrier to ensure service quality and safety, maintaining respectful behavior towards staff and other passengers and avoiding any conduct that may compromise safety or the regular operation of the service[cite: 16].

The passenger is liable to the Carrier for any damage caused to the bus, its fittings, and staff, as well as for damage caused to other passengers or their property during transport[cite: 17]. On-board staff may refuse transport or arrange for the passenger’s removal in safe conditions, where necessary[cite: 18].

ART. 3 TICKET

The Carrier guarantees transport to passengers holding a valid ticket[cite: 19]. The ticket is valid only for the specific date, time, departure location, and destination indicated on it and may be presented in paper or digital form[cite: 20, 21].

• Purchase on board: If without a ticket, the passenger may be admitted on board only if seats are available and provided that the ticket is purchased on board[cite: 22].
• Verification: Before completing payment, the passenger must verify the accuracy of the ticket details: errors or inaccuracies remain the passenger’s responsibility[cite: 23].
• Ticket Change (Art. 3.1): Permitted up to 24 hours before departure, subject to payment of any fare difference plus a €5 fee[cite: 24].
• Ticket Refund (Art. 3.2): Permitted up to 24 hours before departure, subject to a €5 fee. After this deadline, refunds are not permitted[cite: 25, 26].

ART. 4 ACCESSIBILITY

Alta Badia Bus undertakes to apply non-discriminatory transport conditions and to provide assistance to persons requiring support[cite: 27].

• Reserved Seats: Seats 1 and 2 are reserved for passengers with disabilities, reduced mobility, visually impaired passengers, and pregnant women[cite: 28, 32, 33, 35].
• Notice: To properly arrange assistance, the passenger must inform the Carrier at least 48 hours before departure[cite: 29].
• Free Services: Wheelchairs and mobility aids are transported free of charge (subject to safety conditions). The accompanying person travels free of charge[cite: 30, 31, 34].

ART. 5 TRAVELLING WITH CHILDREN

Each child is entitled, like an adult, to the transport of the same baggage allowance and, in addition, one stroller[cite: 36, 39].

• Unaccompanied Minors (Art. 5.1): Children aged between 11 and 18 may travel unaccompanied only upon completion of the appropriate authorization form[cite: 37].
• Restraint Systems (Art. 5.2): Child seats/restraint systems are provided free of charge and must be requested at least 48 hours before departure[cite: 38].

ART. 6 TRAVELLING WITH ANIMALS

Animals travel with a ticket at the normal adult fare[cite: 40]. Transport is allowed only if the animal is placed in a carrier or is fitted with a muzzle[cite: 41]. The animal must be placed on the floor next to the seat or on the passenger’s lap; occupying a seat for the animal or carrier is never permitted[cite: 42, 43]. The passenger is solely responsible for any damage caused by the animal[cite: 44].

ART. 7 BAGGAGE AND EQUIPMENT

Type	Allowance / Conditions	Fee
Checked Bags	2 bags (max 12 kg each; max 140 cm total) [cite: 46]	Included [cite: 45]
Hand Luggage	1 bag (max 5 kg; max 40 × 30 × 15 cm) [cite: 47]	Included [cite: 45]
Additional Checked Bag	Subject to availability [cite: 48]	€5 per bag [cite: 48]
Sports Equipment	1 pair of skis or 1 snowboard [cite: 49]	Included [cite: 49]
Extra Skis/Snowboard	Subject to availability [cite: 50]	€10 [cite: 50]
Bicycle	Upon reservation only [cite: 51]	€35 [cite: 51]

Art. 7.2 Damage/Loss: Compensation is limited to €6.20 per kg up to a max of 12 kg (approx. €74.40). Transport of valuables is prohibited[cite: 52, 53, 54].

ART. 8 CANCELLATIONS OR DELAYS

In the event of cancellation or a departure delay exceeding 60 minutes (regional/intercity services), the passenger is entitled to a full refund[cite: 55]. Cases due to strikes, natural disasters, or unforeseeable emergencies are excluded[cite: 56]. The Carrier informs passengers of the situation within 30 minutes of the scheduled departure time[cite: 58].

ART. 9 COMPLAINTS AND REPORTING

• Reports (Art. 9.1): Suggestions may be submitted via the contact channels in the premise[cite: 59].
• Deadlines (Art. 9.2): Complaints must be submitted within 3 months of the service date[cite: 60]. The Carrier responds within 1 month and provides a final reply within 3 months[cite: 61].
• Automatic Compensation: 10% for responses between 91-120 days; 20% if no response within 120 days[cite: 62].
• External Authorities (Art. 9.3): Complaints can be sent to the Transport Regulation Authority via SiTe, PEC (pec@pec.autorita-trasporti.it), or registered mail to Turin[cite: 63, 64, 65, 66].

ART. 10 PRIVACY

Personal data are processed for purposes strictly related to service provision (booking, assistance, refunds), in compliance with GDPR principles[cite: 67].